Booking Specialist

• Chase the Leads: Rapidly contact and follow up with all incoming leads via phone calls and text messages to secure bookings.
• Reclaim Lost Opportunities: Actively reach out to unbooked leads, cancelled calls, and paused electrical estimates to win back business.
• Outbound Campaigns: Execute targeted outbound calling and texting campaigns to existing and potential clients to generate new work.
  
  

• Collaborate with Dispatch: Work closely with our dispatchers to ensure the right electrical jobs are booked in the right time frames, matching technician skillsets to the calls and optimizing routes.
• Maximize Technician Time: Strategically schedule jobs to keep the board full, minimizing downtime and drive time for our electricians.
  
  

• Be the Voice of the Company: Answer incoming calls with a positive, professional, and empathetic tone.
• Problem Solve: Address customer inquiries, resolve electrical service concerns, and ensure a five-star customer experience from the first point of contact.
• Data Accuracy: Diligently update customer profiles, lead statuses, and job notes accurately in ServiceTitan.
  
  

• The "Go-Getter" Attitude: You are hungry, self-motivated, and not afraid to pick up the phone and make outbound calls.
• Resilience & Persuasion: You handle objections well and know how to politely but effectively guide a customer toward booking a job.
• Excellent Communicator: Strong verbal and written communication skills, with a friendly and confident phone presence.
• Organized Multi-tasker: Ability to juggle answering inbound calls, sending text follow-ups, and managing a busy schedule board without missing a beat.
• Tech-Savvy & ServiceTitan Experience: You are comfortable navigating CRM/scheduling software, texting platforms, and multi-line phone systems. Prior experience using ServiceTitan is highly preferred, but not required.