Benefits:

401(k)
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

As a key member of the System & Admin team, the IT Service Technician role provides advanced IT user support, account setup, and administration of various IT systems for multiple business units and team members across the US. This in-office, full time, role reports directly to the Director of Systems and Admin, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization.

Duties & Responsibilities:

Provide onsite and remote IT support as required for company personnel
Provide effective communication for issue resolution with company personnel
Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership
Perform new hire credential and security set up
Purchasing, enrollment, and set up of devices, such as laptops, iPads, and iPhones
Track and manage the usage of software licenses
Maintain inventory of IT assets (ex: laptops, desktops, mobile devices)
Assist with managing active directory, group policy, and system updates in coordination with System Admin
Administer cloud-based services, such as Zoom, Google Enterprise, Microsoft 365
Management of MDM platform, including deployment, configuration, monitoring, and repairs/replacements
Other duties as assigned

Requirements:

Qualified candidates should possess a minimum 2+ years of recent, professional, hands on and over the phone technical support experience
Excellent Customer Service skills (genuine desire to help customers with issues)
Strong team player working on both shared and individual assignments
Technically minded with a focus on customer service
Experience with Apple hardware and general software navigation ability
Strong hardware troubleshooting/repair skills (preferably on Mac devices)
Ability to troubleshoot common issues with mobile devices (iPhones and iPads)
Ability to manage user accounts, groups, etc. through Jamf, Google Enterprise, Microsoft etc.
Experience with problem ticket/case management systems
Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets
Perform daily operations to maintain business functions

Preferred Qualifications:

Previous experience in a technical support position in a fast-paced environment
Previous customer service experience
A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures
Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access
Strong verbal and written interpersonal and communication skills
Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management

Physical Demands

Lifting up to 20 pounds occasionally and frequently moving small objects
Frequently sitting for long periods of time
Walking or standing occasionally
This position works mostly indoors going outdoors may be frequently required
Must have manual use of hands and vision to use computer constantly

Compensation: $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Mister Sparky Team!

Mister Sparky, what it means to be ELITE!

At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

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Do you have at least 2 years of professional IT support experience, either hands-on or over the phone?*

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